Support@hoopwireless.com<\/a> or 1-833-367-4667 .<\/span><\/span><\/span><\/span><\/p>\n <\/span><\/span><\/span><\/span><\/p>\nDoes Hoop Wireless block or throttle lawful Internet traffic based on content, application, service, or use of non-harmful devices or modify particular protocols?<\/span><\/span><\/span><\/span><\/h1>\n <\/strong><\/span><\/span><\/span><\/span><\/p>\nNo, Hoop Wireless does not block or throttle (including impair or degrade) lawful Internet traffic on the basis of content, application, content provider, or use of non-harmful devices on its Broadband Services, subject to reasonable network management. Nor do we modify particular protocols, protocol ports, or protocol fields in ways not prescribed by the protocol standards. While our underlying network automatically streams video traffic at 480p, please note that your device may not support that video streaming resolution. However, in response to a specific security threat against the networks of our Underlying Carrier or our customers, we or our Underlying Carrier may need to block or limit the flow of traffic from certain locations or take other appropriate actions.<\/span><\/span><\/span><\/span><\/p>\n <\/span><\/span><\/span><\/span><\/p>\nDoes Hoop Wireless directly or indirectly favor some traffic over other traffic in its provision of the Broadband Services either in exchange for consideration from a third party or to benefit an affiliate?<\/span><\/span><\/span><\/span><\/h1>\n <\/strong><\/span><\/span><\/span><\/span><\/p>\nNo, Hoop Wireless does not directly or indirectly favor some traffic over other traffic (such as through prioritization, resource reservation, or traffic shaping) in its provision of the Broadband Services for any type of consideration from a third party or to benefit an affiliate. During natural disasters and other emergencies, our Underlying Carrier may prioritize emergency communications, including those of law enforcement, public safety officials, or national security authorities, consistent with or as permitted by applicable law.<\/span><\/span><\/span><\/span><\/p>\n <\/span><\/span><\/span><\/span><\/p>\nDoes Hoop Wireless require consideration from edge providers in exchange for the<\/span><\/span><\/span><\/span><\/h1>\nnon-discriminatory treatment of their content, application, service, or non-harmful device?<\/strong><\/span><\/span><\/span><\/span><\/p>\n <\/strong><\/span><\/span><\/span><\/span><\/p>\nNo, Hoop Wireless does not require consideration, monetary or otherwise, from edge providers (i.e., individuals or entities that provide any content, application, service, or non-harmful device) in exchange for the non-discriminatory treatment of their content, application, service, or<\/span><\/span><\/span><\/span><\/p>\nnon-harmful device, including, but not limited to, in exchange for transmitting traffic to and from our end users or preventing the blocking or throttling (including impairment or degradation) of the edge provider\u2019s content, application, service, or non-harmful device.<\/span><\/span><\/span><\/span><\/p>\n <\/span><\/span><\/span><\/span><\/p>\n <\/span><\/span><\/span><\/span><\/p>\nDoes Hoop Wireless unreasonably interfere with or unreasonably disadvantage: (1) an end user\u2019s ability to select, access, and use the Broadband Services; (2) the lawful content, applications, services, or devices of the end user\u2019s choice; or (3) an edge provider\u2019s ability to make lawful content, applications, services, or devices available to end users?<\/span><\/span><\/span><\/span><\/h1>\n <\/strong><\/span><\/span><\/span><\/span><\/p>\nNo, subject to reasonable network management, Hoop Wireless does not unreasonably interfere with or unreasonably disadvantage: (1) an end user\u2019s ability to select, access, and use the Broadband Services; (2) the lawful content, applications, services, or devices of the end user\u2019s choice; or (3) an edge provider\u2019s ability to make lawful content, applications, services, or devices available to end users.<\/span><\/span><\/span><\/span><\/p>\n <\/span><\/span><\/span><\/span><\/p>\nWhat practices has Hoop Wireless adopted to manage network security?<\/span><\/span><\/span><\/span><\/h1>\n <\/strong><\/span><\/span><\/span><\/span><\/p>\nHoop Wireless takes the security of our customers very seriously. As an MVNO, Hoop Wireless does not have the ability to manage the security of its Underlying Carrier\u2019s network. However, it is our understanding that our Underlying Carrier has implemented reasonable physical, technical, and administrative safeguards to help guard against a wide range of security threats. Specifically, our Underlying Carrier proactively monitors network activity to help guard against a wide range of security threats, including viruses, botnets, worms, distributed denial of service attacks, spam, and other harmful activity. Our Underlying Carrier also takes steps to neutralize identified threats. Hoop Wireless uses industry-accepted security measures to secure out network. Despite these security practices, Hoop Wireless cannot guarantee that you will not encounter unwanted, harmful, or malicious Internet traffic while using our Broadband Services or that information, during transmission through the Internet, while stored on our system, or otherwise in our care, will be safe from intrusion by others, such as hackers. We encourage you to adopt your own reasonable security practices. For additional information on our network security, please refer to the Service Security and Optimization section of out Terms and Conditions.<\/span><\/span><\/span><\/span><\/p>\n <\/span><\/span><\/span><\/span><\/p>\nDoes Hoop Wireless restrict the types of devices that customers can use with its Broadband Services?<\/span><\/span><\/span><\/span><\/h1>\n <\/strong><\/span><\/span><\/span><\/span><\/p>\nHoop Wireless customers may use any 4G or 5G-capable devices of their choice with our Broadband Services, so long as the devices are compatible with and do not harm or interfere with the networks of our Underlying Carrier and comply with all applicable laws, rules, regulations, and standards.<\/span><\/span><\/span><\/span><\/p>\n <\/span><\/span><\/span><\/span><\/p>\nWhat is geolocation data, and does Hoop Wireless collect or share my geolocation data?<\/span><\/span><\/span><\/span><\/h1>\n <\/strong><\/span><\/span><\/span><\/span><\/p>\nGeolocation data is generally understood to be subscribers\u2019 real-time location information or other information used to determine subscriber physical location when using Hoop Wireless\u2019 services. As an MVNO, Hoop Wireless doesn\u2019t collect, store, use or share subscriber geolocation data, except to the extent that such information is included on records reported from our underlying carrier. Our underlying carrier may use and collect geolocation data as needed to support the services we provide to you. Our Privacy Policy, located at hoopwireless.com outlines Hoop Wireless\u2019 privacy practices in detail including any that relate to Geolocation Data.<\/span><\/span><\/span><\/span><\/p>\n